Contract & interim recruitment
Operations professionals for defined assignments, additional capacity and cover during periods of change.
Discuss an assignment ↗People. Process. Delivery.
The people behind
better operations.
Operations recruitment and consultancy for financial services and insurance. The right people, practical support and a clear focus on getting the work done.
Speak to Ferno Consult ↗FINANCIAL SERVICES INSURANCEPROFESSIONAL SERVICES
PEOPLE & EXPERTISE FOR BUSINESS OPERATIONS.
Contract & interim recruitmentPermanent appointmentsOperations consultancyProject support
01 / The Ferno approachDependable people.
Dependable people.
Practical expertise.
When workloads rise, teams change or processes need attention, operations need people who can make a useful contribution. Ferno combines recruitment with practical consultancy, helping clients strengthen day-to-day delivery and move improvement work forward.
Our services
01 02 03 04 05 06
Permanent recruitment
Support to appoint operations analysts, administrators, team leaders and managers for your long-term team.
Discuss a vacancy ↗Claims operations support
People and practical support for claims administration, record maintenance, reporting and service provider coordination.
Explore claims support ↗Operational delivery
Support for customer operations, case handling, backlogs and business administration, with a clearly agreed scope.
Discuss your requirements ↗Process & reporting consultancy
Review workflows, organise operational information and improve reporting to help teams work more consistently.
Discuss a project ↗Change & project support
Business analysis, project coordination and implementation support to keep operational change moving.
Plan your next step ↗Flexible support / Defined outcomesExtra capacity.
Extra capacity.
A steady hand.
From a single appointment to a defined piece of operational work, we shape the engagement around what your team needs.
- 01Contract and interim professionals
- 02Permanent operations appointments
- 03Consultancy for defined operational projects
- 04A clear brief, responsibilities and reporting
Typical areas of supportThe detail behind
The detail behind
day-to-day delivery.
Claims administration & record maintenance
Customer service & case management
Operational reporting & data quality
Business administration & team coordination
Process improvement & project delivery
ANALYSTS · ADMINISTRATORS · MANAGERS · CONSULTANTS
02 / Our sectorsSector focus.
Sector focus.
Individual attention.
We focus on the operational teams behind financial and insurance services, with support tailored to the role, business and working environment.
Financial services
Operations recruitment and consultancy for lending, payments and financial services businesses. Support for customer operations, administration, reporting and change.
Insurance
Support for insurers, brokers and claims service providers. Claims administration, operational data, reporting and coordination across internal teams and external providers.
Professional services
Practical operations support for advisory and service businesses, from business administration and resource coordination to process improvement and project delivery.
03 / Working together01 / UNDERSTAND 02 / SCOPE 03 / MATCH 04 / DELIVER
A clear path forward.
Define the brief
Tell us about your team, workload and the role or project you need support with.
Agree the approach
We agree the engagement type, responsibilities, requirements and commercial terms.
Identify the support
We identify suitable people or define the consultancy work against your brief.
Support delivery
Maintain clear communication around onboarding, progress and agreed next steps.
Do you offer recruitment and consultancy?
Yes. Recruitment helps you appoint people into your team. Consultancy provides support for an agreed scope of work. We discuss which arrangement fits your requirement before agreeing terms.
Can you help with short-term operational requirements?
Contract and interim recruitment can support additional workload, absence cover and defined projects. Share your timeframe, required experience and working arrangements when you enquire.
Can candidates register their interest?
Yes. Email hello@fernoconsult.com with your area of experience, preferred role type and availability. Please do not send identity documents or sensitive customer information.
04 / Start a conversationLet's strengthen
Let's strengthen
your operations.
Looking for people, project support or your next role? Start a conversation with Ferno.
hello@fernoconsult.comFor hiring enquiries, consultancy briefs
and candidate introductions.